Terms of Service
ENIMPORTANT — This document is provided in English only. By accessing or using this website, the CASASAC applications or any related service, you declare that you are able to read and fully understand English and that you accept the terms set out below. If you cannot read and understand English, or if you do not accept these terms, you must not use this website or application.
ESIMPORTANTE — Este documento se facilita únicamente en inglés. Al acceder o utilizar este sitio web, las aplicaciones CASASAC o cualquier servicio relacionado, usted declara que puede leer y comprender plenamente el inglés y que acepta las condiciones expuestas a continuación. Si no puede leer y comprender el inglés, o si no acepta estas condiciones, no debe utilizar este sitio web ni la aplicación.
FRIMPORTANT — Ce document est fourni uniquement en anglais. En accédant à ce site web, aux applications CASASAC ou à tout service associé, vous déclarez être en mesure de lire et de comprendre pleinement l'anglais et accepter les conditions ci-dessous. Si vous ne pouvez pas lire et comprendre l'anglais, ou si vous n'acceptez pas ces conditions, vous ne devez pas utiliser ce site web ni l'application.
CAIMPORTANT — Aquest document es facilita únicament en anglès. En accedir o utilitzar aquest lloc web, les aplicacions CASASAC o qualsevol servei relacionat, declareu que podeu llegir i comprendre plenament l'anglès i que accepteu les condicions exposades a continuació. Si no podeu llegir i comprendre l'anglès, o si no accepteu aquestes condicions, no heu d'utilitzar aquest lloc web ni l'aplicació.
NLBELANGRIJK — Dit document wordt uitsluitend in het Engels verstrekt. Door deze website, de CASASAC-applicaties of enige gerelateerde dienst te gebruiken, verklaart u dat u het Engels volledig kunt lezen en begrijpen en dat u de onderstaande voorwaarden aanvaardt. Als u het Engels niet kunt lezen en begrijpen, of als u deze voorwaarden niet aanvaardt, mag u deze website of applicatie niet gebruiken.
DEWICHTIG — Dieses Dokument wird ausschließlich auf Englisch bereitgestellt. Durch den Zugriff auf diese Website, die CASASAC-Anwendungen oder damit verbundene Dienste erklären Sie, dass Sie Englisch vollständig lesen und verstehen können und die nachstehenden Bedingungen akzeptieren. Wenn Sie Englisch nicht lesen und verstehen können oder diese Bedingungen nicht akzeptieren, dürfen Sie diese Website oder Anwendung nicht nutzen.
ITIMPORTANTE — Questo documento è fornito esclusivamente in inglese. Accedendo o utilizzando questo sito web, le applicazioni CASASAC o qualsiasi servizio correlato, Lei dichiara di essere in grado di leggere e comprendere pienamente l'inglese e di accettare le condizioni riportate di seguito. Se non è in grado di leggere e comprendere l'inglese, o se non accetta queste condizioni, non deve utilizzare questo sito web né l'applicazione.
1. Who we are
The CASASAC website, mobile and web applications and related subscription services (together, the "Service") are operated by , a company incorporated under the laws of the Principality of Andorra, with registered office in Andorra (the "Company", "we", "us"). You can contact us at info@casasac.com.
2. Acceptance and eligibility
By creating an account, subscribing or using any part of the Service, you enter into a binding agreement with the Company under these Terms. The account holder who subscribes must be at least 18 years old and have legal capacity to contract. An adult may invite household members, including children, to a household; the adult who invites a child is responsible for the child's use of the Service. If you use the Service on behalf of another person, you represent that you are authorised to bind them.
3. The Service
CASASAC is a household shopping assistant: shared shopping lists that can be changed by voice or by hand, a memory of the products your household buys, stores and prices, home stock and best-before dates, coupons and loyalty cards, receipt reading, expenses, statistics and budgets, and optional modules such as meal planning and business expenses. Several features use artificial intelligence (Section 10). Feature availability may depend on your plan, your device and your connection. We may improve, modify or discontinue features at any time; where a change materially reduces a paid feature, your remedy is cancellation under Section 7.
4. Accounts and households
You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account. The owner of a household decides who belongs to it and with which role; members of a household see and change its shared lists and, depending on their role, its expenses. Notify us promptly of any unauthorised use. We may suspend or terminate accounts that breach these Terms.
5. Free trial
Every new account includes a 14-day free trial of all features, starting when the account is created. No payment details are required for the trial and it does not convert into a paid subscription by itself: to keep the paid features after the trial, you choose a plan. One trial per person.
6. Subscriptions, prices and payment
The Service is provided on a subscription basis (a base plan plus optional modules and extra households), billed monthly or annually in advance. Displayed prices include applicable VAT unless stated otherwise. Payments are processed by Redsys, a third-party payment processor; we never receive or store your full card details. By subscribing you authorise recurring charges to your payment method at the then-current price until you cancel. A module added to a running subscription is billed in the subscription's own billing period, for a full period, and renews with it. Changing your plan or your billing period starts a new billing period on the day of the change: it is charged in full, including the modules you keep, and the time left in the previous period is not credited. We may change prices with at least 30 days' prior notice; changes apply from your next billing period.
Non-payment. If a due payment cannot be collected, we will tell you and try again. While a payment remains outstanding, paid features may be suspended until it is received. Your lists and data are preserved during suspension, and full access is restored once payment is received.
7. Cancellation and refunds
You may cancel at any time from your account page or via the contract cancellation page; cancellation, of the whole subscription or of a single module, takes effect at the end of the current billing period, and you keep what you paid for until then. Except where required by mandatory law, fees already paid are non-refundable and no pro-rata refunds are given for partial periods.
If you are a consumer in the EU/EEA, you have the right to withdraw from the subscription contract within fourteen (14) days of its conclusion, without giving any reason, by sending an unambiguous statement (e.g. by e-mail to info@casasac.com); you may use the model withdrawal form annexed to Directive 2011/83/EU, but this is not obligatory. If you requested that the Service begin during the withdrawal period and then withdraw, you shall pay an amount proportionate to the Service provided until you informed us of the withdrawal.
If you purchased your subscription as an in-app purchase through the Apple App Store or Google Play, it is billed to your store account, renews automatically unless cancelled at least 24 hours before the end of the current period, and must be managed and cancelled through your store subscription settings; refunds for such purchases are handled by the relevant store under its own terms.
8. Your content
You keep all rights to the content you put in the Service (lists, products, receipts, photos, notes). You grant us the licence needed to store, process and display it to you and to the members of your household in order to provide the Service. Where you choose to share price observations with other users, you grant us a licence to use those observations, without any personal data, to improve price comparisons for everyone.
9. Acceptable use
You must not: use the Service unlawfully or to violate the rights (including privacy rights) of others; photograph identifiable people or private documents of others without a legal basis; attempt to breach, probe or circumvent security; reverse engineer, decompile or extract source code except as permitted by mandatory law; submit false or misleading price observations; resell the Service; or interfere with the operation of the Service or other customers.
10. Artificial intelligence and figures
Voice commands, receipt and photo reading, meal ideas and savings advice are produced with the help of artificial intelligence and may be wrong. Always check what was added to a list or read from a receipt. Prices, savings, forecasts, statistics and category assignments are estimates based on the data you and other users entered; they are not financial, tax, nutritional or medical advice, and the Company does not guarantee their accuracy. Prices in stores may differ from those shown. Use of AI features may be subject to reasonable usage limits.
11. Availability, updates and support
We aim for high availability but the Service is provided without uptime guarantees; maintenance, updates or events outside our control may cause interruptions. We may deploy automatic updates to the applications. Support is provided in reasonable business hours through the contact channels indicated on the website.
12. Intellectual property
The Service, including software, design, logos, texts and images, is owned by the Company or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your household during your subscription or trial. All rights not expressly granted are reserved. Third-party names of stores and products belong to their respective owners; their mention does not imply endorsement.
13. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms excludes warranties or rights that cannot be excluded under mandatory applicable law, including mandatory consumer rights.
14. Limitation of liability
To the maximum extent permitted by law: (a) the Company shall not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, revenue, data or goodwill, or for purchases or financial decisions made on the basis of the Service; and (b) the Company's total aggregate liability for all claims arising out of or relating to the Service shall not exceed the amounts you paid to the Company for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability for wilful misconduct, gross negligence, or any liability that cannot be limited under mandatory law.
15. Indemnity
You will indemnify and hold the Company harmless from claims, damages and reasonable expenses (including legal fees) arising from your breach of these Terms, your unlawful use of the Service, or your violation of third-party rights.
16. Termination
We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if the Service is discontinued (in which case prepaid, unused periods will be refunded pro-rata as your sole remedy). Sections that by their nature should survive (including 10, 12–15 and 19–21) survive termination.
17. Privacy
Our processing of personal data is described in the Privacy Policy, which forms part of these Terms.
18. Changes to these Terms
We may amend these Terms. For material changes we will give notice (e.g. by e-mail or in the app) at least 30 days before they take effect. Continued use after the effective date constitutes acceptance; if you do not accept, cancel before that date.
19. Governing law and jurisdiction
These Terms are governed by the laws of the Principality of Andorra. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the Principality of Andorra, without prejudice to any mandatory consumer right to bring or defend proceedings in another jurisdiction or before consumer bodies.
20. Apple App Store and Google Play
If you obtained the application through the Apple App Store, these Terms are concluded between you and the Company only, not with Apple Inc. ("Apple"); the Company, not Apple, is solely responsible for the application and its content, its maintenance and support, any product warranty, and any claims relating to it (including product liability, legal or regulatory compliance, consumer protection, privacy and intellectual-property claims). The licence in Section 12 is limited to use on Apple-branded products you own or control, as permitted by the Apple Media Services Terms and Conditions. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application (if any); Apple has no other warranty obligation. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the application.
21. Language
These Terms are drawn up and executed in English only, which you declare you read and understand (see the notice at the top of this document). Any courtesy translation is for information only; the English version prevails.
22. Miscellaneous
If any provision is held invalid, the remainder stays in force and the invalid provision is replaced by a valid one closest to its intent. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it to a successor of the business. These Terms, the Privacy Policy and your subscription order form the entire agreement between you and the Company regarding the Service.
23. Contact
— Principality of Andorra · info@casasac.com